WordPress Website Hacked Cleanup Service - Melbourne

Cleaning malware from a WordPress site can range in difficulty depending on the extent of the infection and your level of technical expertise.

In some cases, it may be relatively straightforward to remove malware by deleting a few infected files or by using a security plugin to clean the site. In other cases, the malware infection may be more widespread and require more advanced techniques to remove. Usually a complete refresh of all the files on the website.

If you are not comfortable with technical tasks or are unsure about how to proceed, it is recommended to seek the help of a security expert or a professional WordPress maintenance service.

I will be able to assess the situation and take the appropriate steps to clean and secure your site.

Regardless of your technical expertise, it is important to approach the task of cleaning a malware-infected site with caution.

Taking the wrong steps or deleting the wrong files can cause further damage to your site, so it’s important to follow best practices and proceed with caution.

• I take a full copy of your website and run it through our own malware signature database.
• I remove the malware infection and hack from your site and in almost all cases can point out and fix the root cause.
• I update all plugins & themes to patch existing backdoors to your website.
• If any plugin or theme can’t be updated I will let you know and recommend alternative options that are more secure.
• Installation of WAF firewall.
• I request a Google re-index.

I am contactable by email and by phone for easy communication.

In addition to an included initial scan and clean up (if required), my $80 monthly maintenance plans come with all of the following WordPress security features:

• Monthly backup & update of all themes and plugins.
• Installation of WAF firewall with daily monitoring of vulnerabilities.
• I immediately patch against zero-day vulnerabilities and new alerts.
• 24/7 remote monitoring of the uptime of your website.
• I am available 24/7 to advise on security issues.

This is in additional all other hosting and maintenance benefits of my maintenance plans.

If you know your way around cPanel and WordPress, I have some instructions on how to fix a hacked WordPress website.

There are many factors and variables.

Eg

• Host limitations
• Network speed
• Website size
• Type of theme
• Type and number of plugins
• Type of hack experienced

The quickest fix would be 2 hours. This is on a very simple website.

Others may take several hours to a few days, however much of that time will be downloading and uploading data.

The attack is almost certainly not targeted at your site. Websites often run the same software as millions of others, and hackers will find vulnerabilities that they can exploit en masse.

If you are running a popular WordPress plugin which has a vulnerability, it could be that your site is one of many thousands targeted that day.

If your website shared a hosting space with another site (for instance in one cPanel account), then this could be the reason. It’s unlikely that the web host at large has a problem but it’s not unheard of. We can investigate and diagnose for you.

Sometimes the vulnerability is enabled by the host having default weak permissions on file access, which enables a WordPress config file to be read across accounts.

Chances are you are either not dealing with the underlying cause of the hack. This could be two things.

First, it could be a vulnerability that keeps getting exploited. For example an out of date plugin or theme.

Second, it could be that there is some infected code you are not removing. Sometimes an attacker will exploit a vulnerability and leave a backdoor. They may then leave it many months before then using the backdoor to show an infection on your site.

I can scan through to find these backdoors.

WordPress is a frequent hacking target for several reasons. It can be extended with a vast array of plugins and themes, each of those extensions have code bases which are fully readable, and crucially it is extremely popular software. Hacking syndicates compete to find vulnerabilities and exploit websites, including your website.

There are several signs that your website may have been hacked:

1. Redirect to an external website: This is a redirect malware hack and it is a very common WordPress hack.

2. Unexpected changes to your website’s content or appearance: If you notice that your website has been modified in any way that you did not authorise, it could be a sign that it has been hacked.

3. Unusual traffic or performance: A sudden increase in traffic to your website or a drop in performance could be a sign that your website is being used to host malicious content or as part of a distributed denial of service (DDoS) attack.

4. Security alerts from your hosting provider or web browser: If your hosting provider or web browser sends you a security alert, it could be a sign that your website has been compromised.

5. Your website is not accessible: If you are unable to access your website or if you see an error message when you try to visit it, it could be a sign that your website has been hacked.

6. Non admin smart hack: Sometimes a website will look and perform normal to an admin user, or a user with a known IP address or Geo Location. The hack can remain hidden except to certain visitors, thus making it hard to detect.

If you suspect that your website has been hacked, it is important to take action as soon as possible to protect your site and your users. You should contact your hosting provider for assistance and consider hiring a professional to help you secure your site.

While the image file itself may not contain any malicious code, an attacker could manipulate the image file to include a malicious payload.

A more harmful way would be compressing an image file in ZIP, RAR, TAR, GZIP, 7Z, Z format and putting malicious code in the compression file.

Generally the JPEG and PNG images in the WordPress  / uploads  folder would be virus free and safe to re-use. It is good to look for other files that are not image files.

• PHP
• JS
• HMTL
• CSS
• .htaccess

Yes, please call me on 03 9005 6440

I am from Melbourne, Australia.