Basic Care
For straightforward websites needing routine maintenance.
$440/year
Paid annually upfront
The care essentials
- All routine care listed below
- Backups, uptime and SSL checks
- Hacked-site recovery while under care
WordPress care and support, personally managed by Peter.
Regular updates, backups and website checks, with practical help when you need it.
For existing WordPress and WooCommerce websites, including sites built or hosted elsewhere.
Peter at Microbite
Personal care for your website.
“Peter was fantastic to deal with and produced excellent results, going above and beyond to solve problems.”
Fiona · general client feedback
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Choose your care plan
Every plan includes the same routine care. Choose how much extra hands-on help you need.
Standard Care
Recommended for business websitesRecommended for business websites needing occasional help.
$110/month
Paid monthly · cancel anytime
1 hour of extra help each month
- All routine care listed below
- Use time for further checks or troubleshooting
- Examples: form testing or Search Console issues
Premium Care
Recommended for WooCommerce and websites needing more help.
$220/month
Paid monthly · cancel anytime
2.5 hours of extra help each month
- All routine care listed below
- More time for store checks and troubleshooting
- Help with WooCommerce features and improvements
Extra help, separate from routine care. Support time is added each paid month. Save unused time for an agreed improvement during your care-plan year.
Hosting is optional and charged separately, from $330/year. Peter can recommend the right setup for your website.
Get a plan recommendation
Send Peter your website address and the kind of help you need. He’ll review your details and recommend suitable care.
No need to choose a plan first. Routine support is handled during business hours; after-hours help is reserved for genuine website emergencies.
Your enquiry goes to Peter at Microbite. Privacy policy.
Included in every care plan
Peter manages a semi-automated care process across the websites he looks after, generally around once a week.
Regular plugin and theme updates
Managed updates, with cache clearing where needed.
Backups suited to your website
A separate backup copy in your own Google Drive, on a schedule matched to your site.
Uptime checks
Checks to identify when your website becomes unavailable.
SSL certificate checks
Checks that your website’s SSL certificate remains valid.
Help when updates fail
When an update fails, Peter is generally alerted and investigates.
Hacked-site cleanup and recovery
Included at no extra charge if your website was under Microbite’s care when it was hacked.
Clear answers before you choose
How hosting, support time and recovery fit together.
Do I need to host with Microbite?
No. Microbite can care for websites hosted elsewhere. Microbite hosting is recommended because Peter can manage the hosting environment and troubleshoot compatibility more directly. Hosting starts at $330/year and is charged separately. Pricing is tailored to your website.
Can I cancel my care plan?
Standard and Premium are paid monthly and can be cancelled anytime. Basic is $440 for a year, paid upfront, with no refunds for change of mind. Your rights under Australian Consumer Law are unaffected.
What happens to unused support time?
Standard adds 1 hour and Premium adds 2.5 hours for each paid month. Unused time can be saved within your care-plan year and expires at its anniversary. It is available while your plan is active and ends when your care service ends. Routine care is separate from this time. Larger tasks and their timing are agreed together.
What can I use the extra support time for?
Agreed work can include manual form checks, investigating website issues, database or performance improvements, Search Console troubleshooting and help with WooCommerce features. Discuss practical SEO improvements with Peter. These are examples of how to use your allowance; every task is not automatically performed each month.
How are backups handled?
Peter sets up UpdraftPlus backups to your own Google Drive. Sites hosted with Microbite also have daily host-level Acronis backups. The schedule depends on your website. For example, a WooCommerce site might have daily database backups with 14 days of history and weekly full-site backups with two weeks of history. Busier stores may need a different schedule.
What if my website gets hacked?
If your website is hacked while under Microbite’s care, cleanup and recovery are included at no extra charge. If it is already hacked before joining, start with the hacked-site cleanup service so Peter can assess the immediate problem.
Is after-hours help available?
Routine support is handled during business hours. After-hours assistance is reserved for genuine website emergencies, such as a site being offline, an active hack or a checkout failure preventing sales.
Not sure which care plan fits?
Send Peter your website address. He’ll review the details and recommend suitable care.